4 Steps to Generating Leads from LinkedIn

For businesses, LinkedIn can be a goldmine for those who know how to use it. Here are four ways your business might benefit from using LinkedIn for generating leads:

Participation.  Encourage your staff to participate with LinkedIn.  Your business will have more visibility when staff creates an account so more professionals will associate with  your business.

Presence within LinkedIn.   Make an effort to spread the word about your availability in LinkedIn.  Promote your profile on your blog and Twitter feeds.  Add a QR code to the back of your business card that drives traffic to your LinkedIn profile.  Include the LinkedIn link on your email signature.  Add clients as connections to see their contacts (aka, new potential prospects).

Group Think.  Contribute to active group discussions and position yourself as an expert in your field.  Don't waste time on groups that have low member counts and little or no participation.   Give thoughtful and expert responses to questions.   Don't pitch your services on LinkedIn, there will be other opportunities for that.

Follow Up.  Track who is viewing your company website and your profile.    These people may be potential leads researching your company.  Follow up leads with an email, LinkedIn's InMail or phone call.

Lead generation within LinkedIn does require some investment of your time.  But by engaging with professionals from relevant industries on social media sites, your list of prospects will grow.

Branding on Social Media

Social media is a trend that is not slowing down in the branding world.  Almost everyone is using one type of social media.  Not everyone has signed  on to social media but they have utilized social media almost every day.  Creating a company page is another way to advertise your brand.

Before  you jump into creating several social media pages and posting random tweets or comments on Facebook, think about how your business wants to use social media.  Identify what you intend to achieve with each social media outlet.  Facebook could be used for customer service comments and Twitter can be used to express your industry expertise.  Even if your business is not ready to go ahead for a  social media campaign ,  create a page in each social media outlet to claim your business name.   You don't want to wait to sign up and then have your business name taken.

Try to be consistent with using social media outlets.   Try to interaction with your followers as much as possible to engage them in your brand.   Be careful on the content you publish, if your company is a longstanding traditional brand, don't post something that  is not consistent with the way your business operates. 

Remember to post on a regular schedule.   By jumping into social media outlet and then not posting or replying to followers can potentially hurt your brand.   The more your business brand displays on  computer, ipad or phone screens,  the more your brand is being instilled in your followers minds.

Visit us at www.austinmmp and like us on our Facebook page.

After Hour Networking

When drumming up new business, almost everyone is reaching out to consumers via social media and/or direct mail campaigns.  Meeting new people at after hour networking can be a challenge for some personalities.    Here are some tips on how to tackle the after hour networking event:

Don't be shy when it comes to networking.  You need to put yourself out there and think of every interaction as a networking opportunity.  If you tend to be shy in this environment, you can overcome that by being prepared.  Find volunteer opportunities that will help you get comfortable talking with strangers to overcome your shyness.

Don't just think of the traditional happy hour events as your only place to find new business.  Try to engage with people everywhere you go.    You never know where your next customer may come from.  Example - while at the dog park and talking with another dog owner, it came up we own MMP  and they happen to need a poster rushed the next week.   We gained a customer by interacting with other dog owners.      Keep your business cards on you at all times for these unexpected opportunities.

Don't overwhelm people with a long elevator pitch.  Make the pitch short, simple and relevant to the person you are engaging with.  You will  also want to find a way to stand out from everybody else.

Don't force a business relationship.  Find commonality with people by sharing hobbies or passions before talking business.  Not everyone you meet will become a customer, however, you never know if that introduction might turn into a referral.

Like us on Facebook and visit us at www.austinmmp.com

Planning for Successful Project

Planning is important for a business to be success.  A well detailed plan can fail if not executed successfully.   Here are some tips to keep in mind:

Communicate to employees what is the most important to accomplish by prioritizing goals.  Don't have employees spend too much time on things that do have much impact on the end result.

Setup procedures for keeping everyone updated about problems and progress.  Not every issue needs to be shared, however, let people know what questions and information they should bring to you and who else needs to be informed.  Establish a time line to review progress on a regular basis for all large and small projects.

Document what decisions were made and what actions were taken for large projects.  So when the project comes around again, you can be better prepared to avoid mistakes or misunderstandings. Evaluate the project if needed, discuss on what the team achieved and what process needs to be changed.

Visit us online www.austinmmp.com and like us on Facebook.

Social Media and Customer Feedback

Most consumers are connected in social media in at least one way if not more. Your business will get positive and negative feedback from customers so you will need to understand how to respond strategically to their feedback.

When you joined a social media, were you thinking you might be putting your business at risk. Being open to customer feedback on Facebook or Twitter can help your business.

Customers want to interact with you on social media. It is great to get positive feedback for the attention. Keep in mind negative comments still can have value when your response is appropriate.

If a customer has a negative comment to make about your business, let them say it. You should respond to the negative comment appropriately. You might be surprised when you find loyal customers coming to your defense.

The rules for responding to complaints on social media is the same as in person. Review the complaint and then look into the situation. Respond right away if you plan on responding on social media. Handling negative feedback on social media well, could turn into a positive. Customers and prospects may be impressed on how your business handled the comment.

Keep an eye on your business’s social media properties so you can turn a bad customer experience into a sales opportunity.

Visit us on Facebook and check out our website www.austinmmp.com

Facebook's EdgeRank Algorithm

EdgeRank promotes brand pages based on the number of interactions such as comments, likes, and shares a page or post receives.  Posts with more interactions tend to be ranked high by this algorithm and is then displayed to the people who like the page.  Posts that have less comments, likes or shares might not be ranked high in this algorithm.   EdgeRank algorithm is specific to Facebook users who have their news feed settings set to Sort By Top Stories.   Sort By Top Stories is the default setting of Facebook.  When a Facebook user has their news feed set to Sort By Most Recent, they do not have to worry about the EdgeRank algorithm.   The setting Sort By Most Recent allows users to see all of their friends' and liked brands' posts since they are posted in chronological order.

Here are a couple of ideas on how to get your brand's posts to show up in your fan's news feeds:

- Interaction with your own posts by creating dialogue.  These posts will appear in your fan's news feeds.
- Respond within the first hour of your new post.   Majority of post interactions occur the first hour of a post.
- Mix up your post feeds with videos, photos, link to relevant articles.   Don't use the same posting style.
- Ask a question or encourage opinions on a subject in a post.   This makes it easier for your posts to be viewed and ranked important by EdgeRank.
 - Keep posts short.  Don't post a long paragraph, people will be bored.  

Remember, engage with your Facebook friends' and interact with them online to get your posts visibility and relevant.

Back to the Business Basics

Many business owners have wisely spent time and money to keep their business name out there for the buying public.  With everyone working on their SEO program, having a presence with LinkedIn, Twitter, Facebook, attending networking events and happy hours, you may find yourself saying "Am I doing all I can?" 

Remember the basics of running a business.  Do not overlook how your staff is answering incoming phone calls, email responses and greeting customers.

Answering the phone by saying "ABC Company" isn't the way to answer the phone.  Saying "Good morning, this is ABC Company" is a more professional way to answer.  It is up to the office manager or business owner to ensure your staff is properly trained on answering phone calls. 

Review your companies email policy.  Does the staff respond to emails within a reasonable time?  Is the reply email worded in a professional manner?  Keep in mind the written words should be written as if the person is in front of you. 

How does your staff greet customers?  As soon as a customer walks into your business, greet them with at least a "Hello" to acknowledge you know they are there.  Your staff may not be able to assist them right away so have a policy for these situations.  If a customer is not greeted professionally they could walk right out your door, therefore, you probably lost a sale and potential customer.

Customers come to your business for your expertise.    Each business and profession has different terminology.   Do not assume your customers know all about your business terminology and processes. Remind your staff that they may need to talk in more basic terms when explaining a project with customers.   People in nature are sometimes afraid to admit they are not familiar with a process.      Customers will appreciate your staff taking to time to explain your business terminology or  showing them the process.

Generating Leads on LinkedIn

LinkedIn is a professional networking site businesses need to know how to use.  We came across a few ways businesses can use LinkedIn to generate leads.

Create a company page as we did for MarketMailPrint and fill out your profile as much as you can.  Have the staff participate by creating an account to help get more visibility to your company page and name.    Remind the staff to maintain a professional image of their profile.  LinkedIn should not be used to post party pictures or silly personal information.  

Once you have a company page created, do not let it go dominate.  Promote your company page profile on your blog or twitter accounts.  Do you have a blank side on your business cards?    Since you are handing out your business cards, have your business cards have a dual purpose.   On the blank side, print  a QR code that drives traffic to your LinkedIn profile.  Another idea is to include a link to your LinkedIn profile on your email signature.  

Be active with LinkedIn profile by joining groups and participate in some discussions. Select your groups wisely.   Look for groups that have a lot of participation.   Stay away from groups that have lots of members but little activity.  

Use Google analytics to track who is viewing your LinkedIn profile.  Track those people who have viewed your profile, these may be potential leads that are researching your company.   Follow up with an email or phone call to see if they may be a viable lead.

Generating leads from LinkedIn will need some investment of your time but it will help introduce potential customers.

No Cost Tips to Market Your Business

Attend networking meetings and event to meet potential customers.  Be present when you attend networking meetings and talk positively about your company.

Networking groups allow you to meet other companies you can partner up with that might complement your business.   A joint venture with another company will get publicity from your current customers and you will be able to hopefully benefit from attention from their customers. 

Having a strong presence with Facebook, LinkedIn, Twitter does not cost anything.  Once these online tools are in place, it will help with your SEO ranking of your website.

Network groups are always looking for speakers to talk about a variety of topics.   This is a great opportunity for you to introduce your business to a small group of potential customers.    Share some educational aspect of your business to the group.   

Show a little gratitude to your current customers.   Sending a thank you note to show them you appreciate them as a customer.    This may help promote your brand positively.   These customers are then more likely to talk about your business positively within their own networking groups.

How to Handle Charitable Donation Requests

Donating your services or products to a charitable organization is a good way to give back to the community and effective way to build your company's relationships.   As you would like to say yes to all request, it is just not possible.   Here are a some ways your company can handle these request:

Create a dedicated page on your website to handle charitable contribution request.   You can direct visitors to a specific page to submit a form request.  This form allows you to setup an automated response email for every submitted form request. 

This dedicated page can also contain your step-by-step procedures for handling charitable donation requests.   For example, once a form is submitted, it goes to a committee for review and then the organization will be notified whether or not their request can be fulfilled.

This page is a good place to highlight all the charitable organizations and events you have already sponsored.   Include testimonials from the organizations you have supported on this page.   Showcasing your contributions will show the community how supportive and involved you are which will strengthen your brand and reputation. 

Getting people to talk about your business offline

Social media is an essential way to get customers talking about your business.  Word of mouth is still an effective way to keep your business on customer’s minds.  Here are a few ideas to create buzz around your business:

Since MarketMailPrint offers free delivery and pickup, we try to engage with our customers when dropping off a business card order or customer brochures.  Customers have a busy schedule and appreciate staying at the office to handle their day-to-day operations instead of driving in busy traffic to pick up an order at MarketMailPrint.

Tell a story about one of your staff’s accomplishments, achievement or recent trip.   Feature this story  in your business window or front counter.  The story does not need to be very personal but make it interesting to spark conversation.  A table tent may help to make the display even interesting.

Put a guestbook on the front counter or by the receptionist desk.  The presence of a guestbook with help the staff focus on customer service.  Encourage customers to sign in and to write their thoughts about their experience with your business.  Leaving colorful markers or pens by the guestbook may get more customers to participate in signing the book.

Take some of these ideas and incorporate what works best with your business.